Let's talk
We'd love to hear from you
Whether you have a question about our products, sustainability practices, or just want to say hello — our honey bee team is here to help.
Visit our flagship
410 West 13th Street, Suite 4A, New York, NY 10014
Mon–Sat: 10AM – 7PM EST
Call or text us
+1 (212) 555-0972 (Toll-free support)
Live chat: Mon–Fri, 9am–6pm EST
Email us
hello@honeycosme.com (general inquiries)
support@honeycosme.com (orders & returns)
Send us a message
We'll get back to you within 24 hours (usually faster 🍯).
Thank you! Your message has been sent to our honey team. 🐝
Our NYC Flagship
Come experience clean beauty IRL — test products, refill your jars, and meet our team.
📍 410 West 13th Street, NYC
(Interactive map — West Village)
Subway: 14th St / 8th Ave
CitiBike stations nearby
Special events: Refill workshops every Saturday 11AM
Quick answers
Common questions before you reach out
What's your return policy?
We accept returns within 30 days of purchase for unused products. For refillables, we offer store credit. Contact support@honeycosme.com.
Do you offer international shipping?
Currently we ship across USA and Canada. Free shipping on orders $50+. International expansion coming soon!
How can I become a Honey Cosme ambassador?
We love our ambassadors! Please fill out the contact form with subject "Ambassador Program" and we'll send you details.
Do you test on animals?
Never. We are Leaping Bunny certified and 100% cruelty-free. All products are vegan.